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Versions: 00 01 02

 Internet Draft                                             Mark Watson
 Document: draft-watson-sipping-req-history-02.txt          Mary Barnes
                                                        Nortel Networks
                                                        Cullen Jennings
                                                                  Cisco
                                                           Jon Peterson
 Category: Informational                                        NeuStar
 Expires  December 2002                                       June 2002
 
            Generic Request History Capability û Requirements
 
 Status of this Memo
 
 This document is an Internet-Draft and is in full conformance with all
 provisions of Section 10 of RFC2026.
 
 Internet-Drafts are working documents of the Internet Engineering Task
 Force (IETF), its areas, and its working groups.  Note that other
 groups may also distribute working documents as Internet-Drafts.
 
 Internet-Drafts are draft documents valid for a maximum of six months
 and may be updated, replaced, or obsoleted by other documents at any
 time. It is inappropriate to use Internet-Drafts as reference material
 or to cite them other than as "work in progress."
 
 The list of current Internet-Drafts can be accessed at
      http://www.ietf.org/ietf/1id-abstracts.txt
 The list of Internet-Draft Shadow Directories can be accessed at
      http://www.ietf.org/shadow.html.
 
 Abstract
 
 Many services that SIP is anticipated to support require the ability
 to determine why and how the call arrived at a specific application.
 Examples of such services include (but are not limited to) sessions
 initiated to call centers via "click to talk" SIP URLs on a web page,
 "call history/logging" style services within intelligent "call
 management" software for SIP UAs and calls to voicemail servers and
 call centers.  While SIP implicitly provides the redirect/retarget
 capabilities that enable calls to be routed to chosen applications,
 there is currently no standard mechanism within SIP for communicating
 the history of such a request. This "request history" information
 allows the receiving application to determine hints about how and why
 the call arrived at the application/user.
 
 This draft discusses the motivations in support of a mechanism which
 records the "request history" and proposes detailed requirements for
 such a generic "request history" capability.
 
 
 
 
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    Generic Request History Capability - Requirements           June 2002
 
 
 Table of Contents
 
 1. Introduction:  Why define a Generic "Request History" capability?.
      2
 2. Conventions used in this document................................3
 3. "Request History" Requirements...................................3
 4. Further Requirements Related Considerations......................4
 5. Security Considerations..........................................5
 6. Going forward....................................................7
 7. IANA Considerations..............................................7
 8. Appendix A - Scenarios...........................................9
 
 
 1. Introduction:  Why define a Generic "Request History" capability?
 
    SIP implicitly provides redirect/retarget capabilities that enable
    calls to be routed to specific applications as defined in [1]. The
    term retarget will be used henceforth in this draft to refer to the
    process of a Proxy Server/UAC changing a URI in a request and thus
    changing the target of the request.  This term is chosen to avoid
    associating this request history only with the specific SIP
    Redirect Server capability that provides for a response to be sent
    back to a UAC requesting that the UAC should retarget the original
    request to an alternate URI.  The rules for determining request
    targets as described in section 16.5 of [1] are believed to be
    consistent with the use of the retarget term in this draft.
 
    The motivation for the request history is that in the process of
    retargeting old routing information can be forever lost. This lost
    information may be important history that allows elements to which
    the call is retargeted to process the call in a locally defined,
    application specific manner. The proposal in this draft is to
    provide a mechanism for transporting the request history.  It is
    not proposing any behavior for a Proxy or UA upon receipt of the
    information. Indeed, such behavior should be a local decision for
    the recipient application.
 
    Current network applications provide the ability for elements
    involved with the call to exchange additional information relating
    to how and why the call was routed to a particular destination.
    The following are examples of such applications:
    1) Web "referral" applications, whereby an application residing
      within a web server determines that a visitor to a website has
      arrived at the site via an "associate" site which will receive
      some "referral" commission for generating this traffic,
 
    2) Email forwarding whereby the forwarded-to user obtains a
      "history" of who sent the email to whom and at what time
 
 
 
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    Generic Request History Capability - Requirements           June 2002
 
 
    3) Traditional telephony based call redirection services such as
      Voicemail, call-center "automatic call distribution", and
      "follow-me" style services.
 
    Several of the aforementioned applications, and specifically those
    applications based on email or WWW, define application specific
    mechanisms through which it is possible to obtain the necessary
    history information.
 
    In order to prevent differing proprietary mechanisms emerging to
    obtain the required "request history" information, it is proposed
    that the SIPPING WG evaluate the requirements and determine a
    generic mechanism for the transport of such "request history"
    information.
 
 2. Conventions used in this document
 
    The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT",
    "SHOULD", "SHOULD NOT", "RECOMMENDED",  "MAY", and "OPTIONAL" in
    this document are to be interpreted as described in RFC-2119.
 
 
 3. "Request History" Requirements
 
    The following list constitutes a set of requirements for a "Request
    History" capability. Note that some of these requirements may be
    met using existing elements within SIP û whether and what SIP
    extensions would be needed to meet these requirements is out of
    scope of this draft.
 
    The requirements have been enumerated and tagged to facilitate
    reference to each requirement:
 
    1) CAPABILITY-req:  The "Request History" capability will provide a
    capability to inform proxies and UAs involved in processing a
    request about the history/progress of that request. While this is
    inherently provided when the retarget is in response to a SIP
    redirect, it is deemed useful for non-redirect retargeting
    scenarios, as well.
 
    2) GENERATION-req: "Request History" information is generated when
    the request is retargetted [see section 4.1 for further discussion
    of this requirement].
 
    3) ISSUER-req: "Request History" information can be generated by a
    UA, proxy or redirect server. It can be passed in both requests and
    responses.
 
 
 
 
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    4) CONTENT-req:  The "Request History" information for each
    occurrence of retargeting, shall include the following:
 
      4.1) The new URI or address to which the request is in the
    process of being retargeted
 
      4.2) The URI or address from which the request was retargeted.
 
      4.3) The reason for the Request-URI modification [See section 4.2
      for further description of this requirement].
 
      4.4) Chronological ordering of the Request History information.
 
    5) REQUEST-VALIDITY-req:  Request-History is applicable to requests
    not sent within an established dialog. (i.e. INVITE, REGISTER,
    MESSAGE, and OPTIONS).
 
    6) BACKWARDS-req: Request-History information may be passed from
    the generating entity backwards towards the UAC. This is needed to
    enable services which inform the calling party about the dialog
    establishment attempts.
 
    7) FORWARDS-req:  Request-History information may also be included
    by the generating entity in the request, if it is forwarded
    onwards.
 
    8) REDIRECT-RESP-req:  An entity (UA or proxy) retargeting in
    response to a redirect or REFER shall include any Request History
    information from the redirect/REFER in the new request.
 
 4. Further Requirements Related Considerations
 
    This section of the document further addresses some concerns that
    arise out of the Requirements specification in section 3.
 
    4.1 Further considerations for capturing retargeting
 
    The original request URI of a retargeted request SHOULD identify
    the user, service or resource, which performed the retargeting, as
    captured in requirement 4.2 in section 3. In some scenarios, it
    might be possible for more than one instance of retargeting to
    occur within the same Proxy.  It is recommended that a proxy SHOULD
    NOT 'internally retarget' a request to a different user, service or
    resource on the same proxy, without generating Request History
    information for the 'internal retargeting' as well. It should be
    highlighted that an underlying requirement is to ensure that any
    retargeting maintains the privacy associated with the original
    Request URI. This requirement is addressed, along with additional
    security specific requirements in Section 5.
 
 
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    4.2 Reason for retargeting
 
    The reason for the retargeting is only known to the application
    performing the retargeting.  However, it does make sense to define
    a set of reasons, which will be commonly required.  It is proposed
    that [6] provides a reasonable starting point for the definition
    for the set of reasons.
 
    4.3 Optionality of the "Request History" capability
 
    Requirement 2 in section 3 specifies that "Request History"
    information is generated when the request is retargeted.  In many
    cases, it is anticipated that whether the history is added to the
    Request would be a local policy decision enforced by the specific
    application, thus no specific protocol element is needed.  However,
    due to the capability being "optional" from the SIP protocol
    perspective, the impact to an application of not having the
    "Request History" must be described. For example, in a scenario
    where there is sequential forking and retargeting, some of the
    destinations previously tried could be retried. The impact of not
    having the "Request History" information for this sample
    application is that routing is inefficient.  However, another
    scenario involving a voicemail application, the impact of not
    having the "Request History" information would be the service could
    not operate without having the information as to why the call was
    retargeted and the initial target for the call. Thus, the
    expectation would be that the policy in a system that intended to
    support this voicemail application would have to require the
    entities within its domain which are capable of retargeting to
    capture "Request History" information.  Appendix A of this document
    in section 8 provides further details of these examples.
 
 5. Security Considerations
 
    The Request History information is being inserted by a network
    element retargeting a Request, resulting in a slightly different
    problem than the basic SIP header problem, thus requiring specific
    consideration.  In addition, there may be privacy implications
    associated with some of the Request History information.
 
    The potential security problems introduced include the following:
    1) A rogue application could insert a bogus Request History entry
    either by adding an additional entry as a result of retargeting or
    entering invalid information.
 
    2) A rogue application could delete an entry added by a previous
    retargeting.  While this may be a valid scenario for some
 
 
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    applications, this may indicate a loss of integrity of the Request
    History content, which could significantly impact other
    applications.
 
    3) Loss of privacy associated with forwarding a specific Request
    URI in the Request History.
 
    4) A rogue application could re-arrange the Request History
    information to change the nature of the end application or to
    mislead the receiver of the information.
 
    Thus, any solution to "Request History" capability must meet the
    following requirements:
 
    1) SEC-req-1: The entity receiving the Request History must be able
    to determine whether any of the previously added Request History
    content has been altered.
 
    2) SEC-req-2: The ordering of the Request History information must
    be preserved at each instance of retargeting.
 
    3) SEC-req-3: The entity receiving the Request History must be able
    to determine whether a previously added Request History content has
    been removed.
 
    4) SEC-req-4: The entity receiving the information conveyed by the
    Request History must be able to authenticate the source of the
    information.
 
    It is likely that the solutions to several of the requirements are
    inter-related. For example, with the requirement for Chronological
    ordering [Requirement 4.4 in section 3], it is likely that the
    solution to SEC-req-1 would also meet SEC-req-2. Following on this,
    if SEC-req-2 is met, then SEC-req-3 could make use of the
    Chronological ordering to detect if information had been removed.
 
    It should also be noted that these requirements apply to any entity
    making use of the Request History information, either by
    retargeting and capturing the information, or as an application
    making use of the information in a Request or Response.  However,
    to ensure the overall integrity of this information as it traverses
    the network, an additional requirement with regards to the security
    of the transport is introduced:
 
    5) SEC-req-5: To ensure the overall integrity of the chain of
    Request History information, the transport must be secure.
 
    In addition, there are general privacy requirements that MUST be
    met:
 
 
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    6) PRIV-req-1: The entity retargeting the Request must ensure that
    it maintains the privacy (as described in [7]) associated with the
    original Request URI which is retargeted.
 
    7) PRIV-req-2: The entity receiving the Request History must
    maintain the privacy associated with the information.
 
    It is recognized that meeting the privacy requirements may impact
    the functionality of this solution. The applicability guidelines
    for a solution must clearly address this impact.
 
 6. Going forward
 
    The authors request that the SIPPING WG study this contribution and
    come to consensus regarding the set of requirements necessary for a
    Generic Request History mechanism. A next step is proposed to
    document the analysis of the various mechanisms proposed for this
    problem domain [2][3][4] and [5] and determine the extent to which
    these meet the agreed requirements.  Such an analysis would thus
    provide suitable grounds for determining what extensions are
    necessary to SIP in order to support the agreed requirements.
 
    In addition, it is proposed that further analysis of the
    requirements resulting in a solution would include the following:
 
    1) Further analysis of the security requirements and potential
      solutions.  The solution to some of the security requirements
      appears to be in the same problem domain as the security
      requirements for the Referredby header [10] and further analysis
      is required to determine if this is case and whether there is
      potential for synergy in the security solutions.
 
    2) Further scenarios, highlighting in more detail some of the
      issues that will be encountered due to the optionality of the
      "Request History" capability.  This will enable the solution
      documentation to provide more explicit guidelines on the
      applicability of the solution.
 
 7. IANA Considerations
 
    This document does not have any implications for IANA.
 
 References
 
    [1] J. Rosenberg et al, "SIP: Session initiation protocol," draft-
    ietf-sip-rfc2543bis-09.txt, February 27th, 2002.
 
    [2] B. Campbell, R. Sparks, "Control of Service Context using SIP
    Request-URI", RFC 3087, April 2001.
 
 
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    [3] S. Levy, B. Byerly, J. Yang, "Diversion Indication in SIP",
    draft-levy-sip-diversion-03.txt, November, 2001.
 
    [4] W. Marshall et al, "SIP Extensions for Caller Identity and                                                         th    Privacy", draft-ietf-sip-privacy-04.txt, February 27  , 2002.
 
    [5] D. Oran, H. Schulzrinne, "SIP extension for tracking locations
    attempted", oran-sip-visited-00.txt, August 6, 2000.
 
    [6] H. Schulzrinne, D. Oran, G. Camarillo, "The Reason Header Field
    for the Session Initiation Protocol", draft-schulzrinne-sip-reason-                        th    01.txt, February, 28  , 2002.
 
    [7] J. Peterson, "SIP Privacy", draft-ietf-sip-privacy-general-
    01.txt, June, 2002.
 
    [8] R. Sparks, "The SIP Referredby Header Field", draft-ietf-sip-
    referredby-00.txt, May, 2002.
 
 Contributors
 
      Robert Sparks contributed excellent feedback and direction for
      the Security considerations section of this document.  In
      addition, he highlighted the importance of addressing the
      optionality aspects of the "Request History" capability.
 
 Acknowledgments
 
      The authors would like to thank Chris Hogg for serving as the
      editor for the initial (-00) version of this draft. In addition,
      Sanjoy Sen provided useful comments and suggestions related to
      this draft.
 
 
 AuthorsÆ Addresses
 
    Mark Watson
    Nortel Networks (UK)
    Maidenhead Office Park (Bray House)
    Westacott Way
    Maidenhead,
    Berkshire                        Tel: +44 (0)1628-434456
    England                       Email:  mwatson@nortelnetworks.com
 
    Mary Barnes
    Nortel Networks               Tel: +1 972-684-5432
    Richardson, Texas             Email:  mbarnes@nortelnetworks.com
 
 
 
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    Jon Peterson
    NeuStar, Inc.
    1800 Sutter Street, Suite 570
    Concord, CA 94520             Email: Jon.Peterson@NeuStar.com
 
    Cullen Jennings
    Cisco Systems
    170 West Tasman Dr               Tel: +1 408 527 9132
    MS: SJC-21/3                     Email: fluffy@cisco.com
 
 Full Copyright Statement
 
    Copyright (C) The Internet Society (2002).  All Rights Reserved.
 
    This document and translations of it may be copied and furnished to
    others, and derivative works that comment on or otherwise explain
    it or assist in its implementation may be prepared, copied,
    published and distributed, in whole or in part, without restriction
    of any kind, provided that the above copyright notice and this
    paragraph are included on all such copies and derivative works.
    However, this document itself may not be modified in any way, such
    as by removing the copyright notice or references to the Internet
    Society or other Internet organizations, except as needed for the
    purpose of developing Internet standards in which case the
    procedures for copyrights defined in the Internet Standards process
    must be followed, or as required to translate it into languages
    other than English.  The limited permissions granted above are
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    herein is provided on an "AS IS" basis and THE INTERNET SOCIETY
    AND THE INTERNET ENGINEERING TASK FORCE DISCLAIMS ALL
    WARRANTIES,EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY
    WARRANTY THAT THE USE OF THE INFORMATION HEREIN WILL NOT INFRINGE
    ANY RIGHTS OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
    FOR A PARTICULAR PURPOSE."
 
 
 8.Appendix A - Scenarios
 
    This section highlights some scenarios under which the Request
    History Capability could be applicable.
 
    Certainly, various other solutions can be applied in some fashion
    to each of these scenarios, however, the objective of this draft
    has been to abstract the requirements from these scenarios towards
    providing a more robust solution for each and at the same time
    providing fundamental building block(s) applicable to future
    applications.
 
 
 
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    8.1 Sequentially forking with Retargetting
 
    This scenario is as follows:
 
      o   UA 1 sends a call to proxy 1. Proxy 1 sequentially tries
         several places (UA2, UA3 and UA4) before retargetting the call
         to Proxy 2.  Proxy 2 unfortunately tries several of the same
         places (UA3 and UA4), before completing at UA5.
 
 
    UA1        Proxy1  Proxy2     UA2      UA3      UA4      UA5
 
    |            |         |        |        |        |        |
    |--INVITE -->|         |        |        |        |        |
    |            |         |        |        |        |        |
    |            |--INVITE -------->|        |        |        |
    |<--100 -----|         |        |        |        |        |
    |            |<-302 ------------|        |        |        |
    |            |         |        |        |        |        |
    |            |-------INVITE ------------>|        |        |
    |            |         |        |        |        |        |
    |            |<-------180 ---------------|        |        |
    |<---180 ----|         |        |        |        |        |
    |  . .       |-------INVITE------------->|        |        |
    |            |       timeout    |        |        |        |
    |            |         |        |        |        |        |
    |            |------INVITE ---------------------->|        |
    |<--100 -----|         |        |        |        |        |
    |            |<-302 ------------------------------|        |
    |            |         |        |        |        |        |
    |            |-INVITE->|        |        |        |        |
    |            |         |        |        |        |        |
    |            |         |---INVITE ------>|        |        |
    |            |         |        |        |        |        |
    |            |         |<---180----------|        |        |
    |<---180 --------------|        |        |        |        |
    |            |         |        |        |        |        |
    |  . .       |         |----INVITE------>|        |        |
    |            |         |      timeout    |        |        |
    |            |         |        |        |        |        |
    |            |         |------INVITE ------------>|        |
    |<--100 ---------------|        |        |        |        |
    |            |         |<-302 --------------------|        |
    |            |         |        |        |        |        |
    |            |         |------INVITE --------------------->|
    |            |         |        |        |        |        |
    |            |         |<-----200 OK---------------------->|
    |<--200 OK-------------|        |        |        |        |
 
 
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    |            |         |        |        |        |        |
    |--ACK --------------------------------------------------->|
    |            |         |        |        |        |        |
 
 
    This scenario is provided to show the duplication of messaging when
    there isnÆt sufficient knowledge to optimize a sequential attempt
    at reaching an end user.  With the "Request History" capability,
    this flow could be optimized as follows:
 
    UA1        Proxy1  Proxy2     UA2      UA3      UA4      UA5
 
    |            |         |        |        |        |        |
    |--INVITE -->|         |        |        |        |        |
    |            |         |        |        |        |        |
    |            |--INVITE -------->|        |        |        |
    |<--100 -----|         |        |        |        |        |
    |            |<-302 ------------|        |        |        |
    |            |         |        |        |        |        |
    |            |-------INVITE ------------>|        |        |
    |            |         |        |        |        |        |
    |            |<-------180 ---------------|        |        |
    |<---180 ----|         |        |        |        |        |
    |  . .       |-------INVITE------------->|        |        |
    |            |       timeout    |        |        |        |
    |            |         |        |        |        |        |
    |            |------INVITE ---------------------->|        |
    |<--100 -----|         |        |        |        |        |
    |            |<-302 ------------------------------|        |
    |            |         |        |        |        |        |
    |            |-INVITE->|        |        |        |        |
    |            |         |        |        |        |        |
    |            |         |        |        |        |        |
    |            |         |------INVITE --------------------->|
    |            |         |        |        |        |        |
    |            |         |<-----200 OK---------------------->|
    |<--200 OK-------------|        |        |        |        |
    |            |         |        |        |        |        |
    |--ACK --------------------------------------------------->|
    |            |         |        |        |        |        |
 
 
    8.2  Voicemail
 
       This scenario is as follows:
 
       o UA 1 called UA A which had been forwarded to UA B which
         forwarded to a UA VM (voicemail server) which needs
         information (e.g. reason the call was retargeted, original
 
 
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         Request URI) to make a policy decision about what mailbox to
         use, which greeting to play etc. This scenario shows that
         something like the "Request History" capability must be used
         for this service to function.
 
 UA1          Proxy           UA-A         UA-B        UA-VM
 
 |              |              |             |          |
 |--INVITE ---->|              |             |          |
 |              |              |             |          |
 |              |--INVITE ---->|             |          |
 |<--100 -------|              |             |          |
 |              |<-302 --------|             |          |
 |              |              |             |          |
 |              |--------INVITE ------------>|          |
 |              |              |             |          |
 |              |<--------180 ---------------|          |
 |<---180 ------|              |             |          |
 |  . . .       |--------INVITE------------->|          |
 |              |        timeout             |          |
 |              |              |             |          |
 |              |-------INVITE ------------------------>|
 |              |              |             |          |
 |              |<-200 ---------------------------------|
 |              |              |             |          |
 |<-200---------|              |             |          |
 |              |              |             |          |
 |--ACK ----------------------------------------------->|
 |              |              |             |          |
 |              |              |             |          |
 
 
 Certainly, another valid scenario for the support of voicemail would
 be that this  'policy decision' on which mailbox to use (etc.) is made
 by the UA which forwarded to voicemail (UA B), or by the Proxy which
 performed the forwarding on behalf of B. In this case, the UA or Proxy
 can put all the information that the Voicemail server needs to
 identity the correct mailbox, etc., into the Request-URI. This fits
 with the SIP service paradigm where the Request-URI identifies the
 resource (namely, the particular mailbox/greeting etc.) that is
 required.
 
 However, whilst this model is certainly applicable and required in
 SIP, it places service intelligence away from the system providing the
 key aspect of the service (the VM server).
 
 The proposal in this draft  is to rely on  generic information-
 providing capabilities in the UA/Proxy, allowing the Voicemail system
 to provide more and better voicemail-related services without relying
 
 
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 on specific capabilities in the UA/Proxy. This would allow voicemail
 service providers to innovate independently of the particular UA/Proxy
 that their customers are using, and its capabilities. Presently, with
 the information loss problem, VM service providers, and any other
 similar service providers, are limited in the services they can
 provide because they do not have complete information about how the
 call reached them. They rely on the UA/proxy of their customers having
 the necessary capabilities to formulate a Request-URI identifying
 exactly what should happen next. Finally, there is obviously a desire
 to use existing voicemail platforms based on PSTN/ISDN technology
 which operate according to the paradigm in this example.
 
 
 
 
 
 
 
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